innovation playground Idris Mootee

Design Thinking Is A Dynamic Constructive Process As Much As An Organization Culture.

I was visiting the biggest modern art gallery DOC (Centre for Contemporary Arts) in Holešovice, Prague. It was first opened in Oct 2008 and now going through some interior work and will be re-opening the other half in a week. It was developed by architect Ivan Kroupa and the idea was to reconstruct old factory buildings from the19th century and to build new ones interconnecting as an art gallery. It is like Idea Couture’s office in Toronto where three historic buildings were interconnected.

I am a big fan of contemporary art particular when it stretches the boundaries and interconnecting art, design, culture, media and technology. I am not an art for art sake person. I will add business to art, design and culture. That's what my magazine M/I/S/C is about.

The current exhibits include Petr Kvíčala’s collection of his older paintings and his Zig Zag Corridor paintings on the wall which creates optical effects on the big space – a 22m long corridor. Adding my pink shirt I feel like I am part of the exhibition. The newer works are more accurate or precise and resemble computer generated graphics guided by an algorithm expressible in mathematics.  He is probably one of the most popular Czech abstract painter and artist.  For the last 15 years, he has undertaken commissions for architecture-related projects which he collaborated with a number of leading architects both from the Czech Republic and abroad. The best part I like about his work was often the topics were initiated through rhythmical repetition of nature-based details.

Spent half a day at the museum and met some new friends there who were well connected with the design scene there, so I am thinking may be a future section for M/I/S/C magazine on Prague design.  But for the next two days, I need to finish my Harvard Graduate School of Design’s Design Thinking for Creativity and Business Innovation Program in three weeks. I need to start putting the lecture material together the next few days before I have to jump into another project and another.

Looking at Petr Kvíčala’s work and to some extent his paintings that are determined by the surrounding space, I can relate that back to Design Thinking. It is disappointing for me to see consultants that barely understand the core values of Design Thinking but quickly turn that into a product/process and oversimplfy it into a few phases including observation, visualization/prototyping and business design. This is Design Thinking kindergarten level and barely scratches the surface of Design Thinking.

Design thinking itself is a dynamic constructive process that is iterative in nature. It requires ongoing definition, redefinition, representation, assessment, experimentation and visualization. It is a continuous learning experience arising out of a need to obtain and correctly apply knowledge and insights to achieve goals that may change as more in depth knowledge of the problem and its context is acquired and new behaviors unfold. Here, prototyping and the creation of tangible “sharable” artifacts becomes an import piece of the design thinking tool kit. The art of what/when/how/why of prototyping is barely understood by these consultants. Everyone throw the word “prototyping” around without knowing the answers to the what/when/how/why at all.  What it is not a white board brain storming session sponsored by 3M sticky notes.

Design Thinking should be part of an organizational culture and can bring enterprise knowledge management to the next level. It helps to foster a creative intelligent culture that embraces questioning, challenge and discovery including frequent reflection-in-action, celebrating creativity, embracing ambiguity and visual sense making (interactions with physical objects as well as people). A Design Thinking organization creates strong “inspirationalization” and “creative bonding” to give tangibility to the emotional contract that employees that can have with the organizations.

Design Thinking Is Failed Experiment? How Can That Be Because The Experiments Have Barely Started? Bruce, Not Too Fast!

This is my response to Bruce Nussbaum’s lastest Fast Company’s blog declaring “Design Thinking” is over and that he is moving on to something new. He is calling it "Creative Quotient" which is really his new book, I was wondering why he would make that statement. People hardly fully understand what Design Thinking is, now he wants to introduce another idea. Not too fast! I was writing this while waiting for the airport to clear as President Obama Air Force One was there and they closed down the runway.

Bruce writes “The decade of Design Thinking is ending and I, for one, am moving on to another conceptual framework: Creative Intelligence, or CQ. I am writing a book about Creative Intelligence, due out from Harper Collins in fall 2012…...”

He can move on but for sure but not me (Sorry Bruce, I really can't agree with you on this one.)  Although there is some truth there about consultants quick to turn any ideas or practices into ‘processes’ that companies can buy out of a box and consultants can help them implement in 60 days. Most of the time they don’t even know what they are doing. Even if they do, they often ignore the soft side with an over emphasis on the hard side. On that note, the comment is equally true if apply to any practices. Processes are important and that’s how large organizations function, it is easy to say let’s improve our creative quotient throughout the organizations and we will be fine. For me, Design Thinking is much getting more solid that ever as we develop them further into business practices and if fully integrated in the organization culture decision-making and support toolkit, it can be very powerful.

On the other hand, “Creative Quotient” is like saying let’s is more creative. Sometimes I wish I could detach the word ‘creative’ from ‘design thinking.’ I know I cannot, but design thinking is not all above creativity. There is a lot more than being creative. When Bruce suggested that the success rate for design thinking processes was very low. I am not sure he can make that statement. It is like saying the success rate for strategic thinking processes was very low. We need to look at the maturity lifecycle of how it is implemented and to what extend it is embraced my organizations and well as aligned with the company’s business strategies. It is large small change effort, not a quick process redesign. Let’s wait for at least five to eight years to make that conclusion. A case in point, it took the academics and the business community more than 25 years before someone publicly declared the “Death of Strategic Planning”.

The increased adoption of multidisciplinary approaches to business problem solving and including the application of “Design Thinking” (but not exclusively) helps organizations fill a critical and often over looked knowledge gaps and solve some of information deficiencies. Problem. By combining the two organizations establish more comprehensive and ultimately competitive bodies of actionable knowledge and insights that reflect and avoid from pitfalls of linear strategic planning. This approach does not discount or diminish the value of traditional business methods in problem solving– rather – by leveraging the best qualities of both business and design thinking- it establishes a more sensitive, powerful and potent analytical tool and resulting in a more holistic perspective and learning experience that is meaningful, valid and agile.

"Design Thinking" is here to stay. “Design Thinking” allows us to provide a systemic response to the challenges that we all face. Not designing bandages or tactics that ultimately create more problems than they are designed to solve. “Design Thinking” brings empathy into the core of strategy making and allows rapid decision-makings with insufficient data, which is where most people structure with in innovation.

“Design Thinking” also has a positive effect on changing organizational culture – reveals and introduces new behaviors and challenges people to communicate and learn in new ways – while empowering them (through the adoption of tools, techniques, and culture) to think differently. But this is NOT the “Design Thinking” they teach in design schools. So don’t be confused.

The world of MBAs likes the quantitative assurance even though they know it is just a false sense of confidence. Microsoft Excel is only marginally more accurate than a crystal ball or tarot cards. I’ve seen many smart MBAs struggle with innovation be in the process or the problem identification and solving approach and most of all they don’t understand very core values of design thinking. This is why innovation is so hard for management consultants. Equally it is hard for the designers waving their banners saying ‘design thiking here’ and what they are selling is raw creativity or cute ideas or prety designs. Not solutions to wicked problems in an increasing complex world. We have enough buzzwords, there’s no need to introduce a new one. Let’s stick with “Design Thinking” for now.

With The Emerging Of The New "Object-Culture" - Meanings Are Sought Through Social Identities, Visual Information and Interfaces / Interactions

There are objects that I love for many different reasons. They range from my Leicas to my JBL speakers, LV bags, Prada shoes and Mac computers. Objects that are highly functional can also be highly personal … expressive, reliable and artistic. Designers, brand marketers and product development executives often have to deal with the philosophical dilemmas such as subject vs. object; humanity vs. nature; function vs. style; and simplicity vs. complexity. Every time we come up with an innovative product design or experience we need to consider all of these things.

When does the value of a product exceeds its functional value and at what point the emotive value reaches a point of diminishing return? What is the value of the emotive premium or should there be a premium at all? Can we engineer emotive elements into the design without adding cost? Whose job is it? Did they teach that in MBA or MFA ? Or neither? It is something we think about everyday at Idea Couture. The engineering of desire; emotive attributes as product features; and interactions as gateways to collective experiences.

We are definitely reaching another higher state of our “object-culture” when consumer electronics such as cell phones and other gadgets replace or compliment our usual “badges” and these new form of badges are more than just symbols of tribes and tastes, they are windows to our other world – somewhere that our identities are developed and validated. It is worth to deploy our anthropologists to study the new role and meaning of social objects (electronics gadgets) and what it means to marketers.

Honestly speaking, I think men need badges more than women and men likes to see the world in groups and believe people in groups (including clubs, schools, sports, tribes, politics, religions or nations) tend to differ from one another to such a degree that they perceive each other as though they were totally different species from another planet. These groups (reflect by badges) provide their members with a strong sense of distinct and superior identity.

As designers and marketers we design objects that wonderfully fit in the palm of our hands; sometimes bring us a sense of confidence and occasionally moments of delights in the form of a text message. This is what it looks like. It’s got a little touch screen on it; you can shake it and it will respond to your command. It is ultra thin and fits nicely into the pockets of your Hugo Boss jacket. Call this the period of late modernity or postmodernity if you wish. We are living in a time when the legacy of the modern era, in which empiricism and utilitarianism rise to prominence. It is simply just part of being human. And that’s why marketing and product design is never a true science despite people come up with useless fancy tools.

Philosopher Charles Taylor has offered an explanation of the meaning of these activities within modern societies. He says that in the modern worldview meaning is sought through concepts such as progress, reason and freedom and a sense of meaning in one’s life. I think technology is a clear sign of “progress”, collective thinking and reasoning in mass and real time code is the redefinition of “reason” and “freedom” is reflected through Facebook and other social media. Let’s see what our anthropologists have to add.

Now back to my day job. It is not so fun anymore when my to-do-list is longer than my blog post.

Apple iPad Is More Than A Tablet, It Is A Window To New Behavior That Has Yet To Fully Emerge. And I Want A New MacBook Pro With A New Design Before The Summer.

Microsoft and Apple are both great companies for different reasons and operate under very different philosophies. The interesting thing is as Apple grows bigger and bigger, will it begin to behave like other large mature organizations such as Microsoft or IBM? Ever since Apple market cap surpassed Microsoft, it signified an indicator that the investment community was sending a message to the industries..

But Microsoft is still a much bigger company from both topline and bottom as well as other measure. What it means, now Apple is given the currency and blessing to go out and play the next game. Who’s the next big target? I don’t think is Microsoft, I don’t even think Apple sees Microsoft as competition. They are onto the next game.

I have three companies in mind that I think Apple will be out there trying to push out. Apple was set out not to beat Microsoft, but IBM. Are they still on that mission? Apple is still a fraction of IBM’s. Both companies have significant customers lock-in for different reasons and both are tied into the fabric of our economy. Let’s face it, the primary reason for Apple's stellar growth and valuation was due to their track record of repeatedly innovating and creating new products while at the same time maintaining a long-range vision – most companies do one at the expense of the other.

Apple's advantage is that it has a good view of the end game and driven by strategic foresight – not by today’s balance sheet and they can afford to be strategic. The iPad is not important not as a tablet, there are enough tablets out there. It is the first member of a growing family of 21st century computing appliances from Apple that co-creating a new behavior. Much like the first generation iPod. I think there will be a wave of innovation from the industry as people realize this is not just another computing device to fit between a phone and a computer. Many still don’t get it when I talked to people in CES. Tablets are dead, iPad is an appliance.

I am looking forward to the next gen MacBook Pro and I hope we will see something in 3 months. For sure it will be thinner, Light Peak will replace firewire, and the DVD drive will disappear (it should) and equipped with solid state drive. he next update to its MacBook line to make way for Intel's Sandy Bridge processors. There is 90% chance that Sandy Bridge processors will be used on the 13” MacBooks Pro, it is the first to feature a graphics chip grafted atop a processor. I hope they provide a choice of different colors (unlikely) such as silver, white and black. I will take black. I don’t think they will upgrade the 15’ and 17” until later in the year. I don’t think MacAir will survive long when the MacBookPro gets thinner. It is too pricey.

I am interested to see when the revenue stream from the iPad will eventually overtake the Mac's -- much as the iPhone did a few years ago and the iPod did before that. MacBook will eventually become just be a small business unit of Apple.

Art Is Like Viagra For Science. Art And Science Complement Each Other In All Forms Of Sense-Making. The Magic Formula For Innovation.

“If you’ve never been lost you’ll never end up getting anywhere new”. That was a great opening line when Dan Widen tried to sum up his observations on day one of the event. It was the first time I met him in person and I must say I really like him. Not only of his achievement but his personal style of reflections. Also met with his colleague John Jay, also a great guy and honestly I was a little surprised to see them at the event, a nice surprise. I was expecting to meet with only scientists, artists and policy makers.

The STEM to STEAM workshop was hosted by RISD and funded by the National Science Foundation, the idea is to bring together thought leaders to come together to develop strategies for enhancing STEM education through the integration of Art and Design thinking. "STEM to STEAM pedagogy integrates a broad range of learning methods and learning ecologies from the empirical studies in the science lab, constructive critique in the design studio and creative discoveries in informal learning settings," according to Dr. Pamela L. Jennings, Program Director, Computer and Information Science and Engineering, National Science Foundation. "Creativity and rigor are rewarded and STEM learning in formal and informal settings is transformed from 'we have to learn' to 'we want to learn'."

On my flight home, I was thinking, what is the difference between an artist and a scientist? Or the artistic process and scientific progress? This was the closing discussion we’re having on the second day of STEAM. It is never easy to have scientists and artists (I don’t know which group I belong to, I am a management scientist and an artist) sitting together to talk about the integration of art and science. There is no question that there were differences in opinions in terms of what’s the definition of an artist?

The commonalities seems to be that both requires extreme curiosity, certain expertise, experimentation and ability to deal with unknowns, and using various methods of inquiries etc. And the key differences the science progress requires validation and repeatability (other wise it is not a science experiment). On the other hand art can often be done as a one off. Art is more process oriented and science has more consideration for the outcome or goal-oriented (there are also a lot of science research that I don’t know what they’re trying to achieve). The process (may be process is not the right word) of art requires artists to deploy observational skill which allows them to see beyond the surface, recognize what the eye sees and interpreting them as they see it, and constantly experimenting with organizing colors, textures, patterns, shapes, space and form.

Artist is best in asking question and sometimes these questions seem to be irrelevant they are trying to make a point. And when art is applied in science, it is becoming part of the scientific process, it is a powerful subjective aid in enriching the objective world of scientific evidence. But when science is applied in art, suddenly it has become the “rapid prototyping of truth.” Instead of algebra equations and statistical charts or applying Multivariate Statistical Process Control when several related variables are of interest are collectively known, we can make a powerful piece of visual that brings all the data together added with a subjective richness to help viewers to see things otherwise they may not see. Art is like Viagra for science (or even for scientists) to help them to keep up with the crazy world out there.

Another interesting idea is for several decades, investigations into consciousness has always been a muddy area in the scientific community. Artists and designers have always believed that art can impact our phenomenological experience of the world - via our central nervous system - through artistic stimuli, which thrill, question and captivate, for centuries. The sensations from art, whether it comes from an art installation, a painting or a digital simulation can help us to experience the immediacy of the things happing (whether it is 50 years ago or now around us) and provide a truly phenomenological experience of our world. And thereby open a T1 connection into our consciousness.

I know a scientist/artist that uses her knowledge gained in biology to explore relationships between cellular form and function and she was showing people amazing visuals of how the double helix structure is telling us what makes us who we are – an example of science meets arts. When art infuses into science opens up possibilities for artists that have the scientific knowhow to use scientific knowledge to create works of art.

I must say I very much enjoyed the event and I had the opportunity to meet with lots of scientists and artists and a lot of great discussions about the value of crossing over. Art and science provide a complementary way of making sense of the every increasing complex challenge around us, it allows data to have emotion and help us to see (and sense) the past and future. A healthy dose of subjective enlightment can give scientific knowledge a richness and depth beyond that which our senses can perceive. They complement each other in sense-making which is really the comprehension of meanings, and projection of our future. And science cannot do it alone without art.

Powerful And Affordable Real Time Data Mining, Visualization And Interactions Are Powering Up A New Culture Act - And Enabling "Infovation".

Just landed in Rhode Island and spendin the next 2 days in Providence, long working sessions ahead, expect to some productive knowledge exchange. The topic will be around where arts meets science, design meets technology.

We talk about how information changes our life and how it affect the way we make decisions both as individual and as a team or society, I think we are still unaware of the true power of change information visualization can have and the impact when applied in an interactive and social mobile settings.

Imagine a scenario everytime a politician suggests an idea and you can see realtime information in simple graphics visual data to confirm his/her coment or when a company makes a statment you can see how other respond with an instant trust index? That's a very likely future, an idea which I am working on. Can't say more.

And I don’t mean just data visualization such as bar chart and 3D chart etc, primarily it is the study and application of the visual representation of quantitative data, meaning "information which has been abstracted in some schematic form, including attributes or variables for the units of information."

Infodesign of infographics is actually different (it is like when I was trying to explain the differencne between customer experience and user experience/usabiity 10 years ago) from data visulaization. Information graphics (or so called infographics) instead of visualizing data, it is the strategic use of data by incorporating interactions, icons, charts, diagrams, graphs, tables and maps to present information that could bring new knowledge and sense making. Not only it helps to explain oterhwise difficult to understand data, but also illuminate and explain system complexities or system relationships in an easy to digest manner.

This is not new, in our human history our ancestors created cave murals and giant paintings to show us what was happening including what their understand of the the world, an event or even the universe. The power of infodesign lies in its effectiveness in simplifying complex data into understandable visual representations that can be universally interpreted.

The power of real time interactions with live data brings the potential to a whole new level. The human minds are real time computing machines that works to constantly changing and creating value and meaning of objects; the interactions between human brain and semiotics is conducted every time we see a visual representation of a scenario and makes possible of expanding our human cognition to absorb large amounts of data at just one single glance or click.

Here comes the most interesting part, infodesign is powering up an “infoculture” where massive real-time socailly digitally distributed (useful and useless) information is enabling a new form of cultural act. It is where science meets arts, and will continue to power up new possibilities as we learn how to use them. I will be the first one here to call it “Infovation.” Remember you hear it here first. Will write more about it next few days.

One more thing, how many schools out there actually teaches information design? Not many. We are still training people yesterday's skills for yesterday's job. No wonder it is hard for designers to find work. I think design schools should be paying for the continuous education of their graduates, becasue they never trained them enough or properly in the first place.

We Need To Change The Way We Use Trash, One Imagination At A Time. It Is About Behavior As Much As Economics.

We all love shopping and some do more than other. We love to buy shoes, clothes, electronic gadgets, toys and cameras. We all know we can’t continue on like this, the stuff we buy today is way worse than what we were buying a decade ago, everything has tons of electronic components inside which is really hard to recycle.

I guess if I try to name the top three most frequent purchases outside of food and other necessities, it would be 1/ shoes 2/consumer electronics (cell phones and laptops) and 3/clothing and accessories.

We don’t buy and throw away a TV every 12 months, but we do these days for cell phones. Thanks to Nokia, Apple, Sony Erickson, Samsung, LG and Blackberry. Shoes are probably something that we can rethink. Not by changing the habits of buying less shoes, but the way we manufacture them and discard them. Every time you walk pass a Camper shop (they are nice), you feel like you need to pick something for the season.

Sustainable shoes is not something new, the above is the Nike Dunks made out of old skate decks. Very cool. I remember visiting a Spanish company 15 years ago and they used recycle tires to make shoes. Not sure if they are still around. So how do we reduce the footprint of shoes? Whether it is your Pradas, UGHs or Nikes or Campers.

Company such as Simple shoe has an environmentally holistic approach to their business design. Simple uses recycled and sustainable products such as hemp, bamboo, car tires, wool, silk, plastics and crepe rubber, in their shoe manufacturing process. They also have an Ethical Supply Chain Guidelines that spell out the fair practice that Simple’s manufacturing and distributing partners must adhere to. Companies like Nike and Patagonia have been doing that that for a long time.

Or take a look at Novacas boots. From their mission statement, “Novacas is a vegan owned and operated business that produces, manufactures and distributes leather alternative cruelty-free shoes and footwear.” I like the cruelty-free one, not exactly sure what it means. I think they can use some help in the design.

Nike has something cool to offer, and they have rediscovered a new life for the print media after death. Nike just released the Women's Premium Print Pack, a limited edition set of three shoe styles, all made using shredded magazines. I hope they used the right magazines such as Vogue, Good Company, NY Times and may be Wallpaper. The pack contains the Flash Macro Premium, the Blazer Mid Premium, and the Air Rift Premium. Unfortunately they are only available in Europe and China. Let’s hope you won’t get caught with your shoes made from recycle banned magazines in China.

Idea Couture brings design thinking to sustainability big time. And not in a simplistic way of using recycled material. It is not that simple. The real economics of sustainability is still a work-in-process. Some desiners are naive about sustainability. But we need to start somewhere, Idea Couture just launched a site called Use2, the idea is to inspire young designers and design students (and high school students) to rethink the after life of objects. Thank you IC Use2 team (Sady, Jessica, Simon, Paul, Lily, Emma, Cheesan) for making this real. Please share that with your friends.

Use2 has lots of DIY ideas for people to use in class or to inspire designer to think about the second life of their designs. It is a designer’s responsibly to make sure that even old products can create value and until they become absolutely useless then they should go into being recycled. Recycle is also a costly thing that people are not aware of. It costs us more environmentally to recycle many products than to throw them away. The problem requires real d-school and b-school thinking. It is as much as about behavior as about economics.

Have a Happy and Green New Year!

It Is Hard To Decide Between Getting The "Best" And Getting "Enough". Muji Thinks "Enough" Is The New "Best".

I am not a superfan of Muji but I am very impressed with their last three years of repositioning or finetuning of the brand and after spending 15 mins in one of their stores in Tokyo I can see why they are doing well. The concept is exporting well to the US too. If you’re in Tokyo, check our their fashion line, you’ll know what I mean. What attracted me was Muji Lego, not sure how they get away with it. Why Muji Lego? Tempted to get one but I decided I have enough Lego.

What I like most is the Muji-to-Go concept stores. There is one in Narita Airport and one in JFK Airport too that I know of but there are more. It is a small footprint store focus on smaller items and travel accessories. I did find a few interesting things there while killing 30 mins in Tokyo's Narita Airport. The sheer simplicity of design is not boring; it carries some novelty ideas and there is a sense of design in everything.

Not sure people know much about the history of this brand; it began as a generic brand old in Japan’s Seiyu department stores covering some snacks and household stuff, not very exciting then.

The last five years it came back as a cool movement with more than 8,000 SKUs. In 1989 it was incorporated as an independent company and since it sent through some ups and downs. Muji represents human ingenuity, efficiency and put our bottomless consumption on display 30,000 square feet at a time. That’s an interesting way to put it. They don’t’ see Muji as a brand. Muji’s philosophy is that they create products with a view toward global consumption of the future. This means that they do not create products that lure customers into believing that "this is the best" of "I must have this." We would like our customers to think that they don’t need the best but this is "this is enough." The "Best" becomes "enough". I think teaching people “enough” is a very interesting idea. Credit card companies don't like the idea for sure.

We have quite a few "Mujirers" in our offices and they are used to small space, highly practical but good taste for simplicity. Cheesan is a big fan I know. Not sure it is a sign of post-materialist shift or people simply like to make things simple. Or a bit of both. Here’s excerpt from Muji “Unless we adopt values informed by moderation and self-restraint, the world will find itself at an impasse. All people living today deep down are probably already beginning to consider greater self-restraint as a way of life.”

And by the way, Muji does not stand for low price. Spend more and get less is part of the idea too, but they don’t say it that way. Or call it smart consuming. Buy less and get more? Oh get the Muji iPad app, it is nice and free.

I Miss Bruce Nussabum's Business Week's Innovation Pullout So Much That I Decided To Publish A Magazine Focus On Design And Innovation.

I was having a casual dialogue with a friend/client in London about strategy making and paradox of resources management between investing in today’s business vs. tomorrow’s business. As usual I went into explaining the 50 reasons why innovation is so hard for larger organizations (and the 50 tactics to deal with each of them). There is no simple and quick answer to that question; it is like asking how a company can become more profitable. The answer is growing your top-line and control your bottom-line. That doesn’t help. The same for innovation, the quick answer from consultants is separate the business and treat it like a new venture. Well yes and no. If only if it is that simple.

The answer lies in how strategic planning is being carried out today and company quickly ignore any of non-quantitative and non-financial data. And there are a lack of tools for them to collectively imagine the futures and sense-making of massive data in large organizational settings is another challenge. And how different organizational designs can allow the strategic agility needed to cope with external shocks. There are so many things in our current management practices that are outdated and even business schools are behind. 

My friend was complaining that he didn’t find magazines such as Harvard Business Review useful or interesting to read anymore. For me, I stopped reading that about 3-4 years ago, especially after they switched to monthly from quarterly or bi-monthly and the quality of the editorial was not as good as before. At least 90% of the content are not of interest to me anymore. Not sure if it is me or it is them. But I am sure they are doing well from an advertising revenue perspectives as well as circulation, it has gone mainstream and mass market and did a great job optimization every revenue opportunities from the content. But it is no longer a publication for senior management at least that’s not what I think. But it is a solid publishing business with a healthy bottom line.

On the other hand, MIT Sloan Management Review and California Management Review have not been able to get beyond being academic journals but produce very high quality academic content. Both are more managerially friendlier than the other 100 plus academic journals basically catered for small academic communities.

Strategy+Business is the shinning star and has remained to be extremely relevant for senior corporate managers and the editorial and layout design is far better than HBR and others. I think it is the only magazine that circulation was still growing last year.  I think they get it right. I personally like the editorial direction, design and the format. There's a very consistent senior management perspective across all issues and riogr in editorial selection. And it is not academic, very practical in everysense.

Rotman’s magazine offers a lot of fresh ideas and has the most up-to-date ideas on management, although the design is pretty bad from a readability perspective. It is just difficult for me to read. I suspect their circulation base is very small.  LBS' Business Strategy Review has gone through a completely redesign and not sure why they decided to go for a smaller size, but it has become less academic and more managerially relevant, always there is a seriousness in it the LBS style. Very global in nature and almost aims solely at the C-suite and policy makers.

And then there are Fast Company, Fortune, Forbes and Business Week.  Other than Fast Company, all are very traditional business magazines and other than Fast Company, everyone is getting a bit boring. I don’t have time to read magazines, but I always love having a copy of Fast Company lying around and occasionally pick it up and scan for 5 minutes. There are also a dozen of local magazines un the UK, Netherlands and Australia on design and innovation, but they are very local in nature.

In view of that, I decided to publish our own magazines.  Here’s what I think is needed: We need a magazine that talks about innovation including design, art and business, which have traditionally been viewed as three totally different domains. There is no innovation magazine out there, Business Week used to have an innovation section which I like so much when Bruce Nussbaum was still there. That should be the future of Business Week. They missed that opporunity big time. Unfortunately Bruce left and there was a big restructuring. So far, only Fast Company is the sole business magazine that bridges the gap between design and business.

The idea of this new magazine is bring design and business together - the d-shool meets b-school idea. I want to see a magazine that is easy to read, non-academic and professionally relevant, provides alternative concepts and ideas on design, strategy and innovation, blurs the boundaries of design and business, talks design not in technical sense or as a craft but as a way of problems solving, introduce new innovation frameworks and processes to power up strategy, illustrated by contemporary photography and delivered in a cool and edgy editorial design. Some one mentioned it will be Wallpaper plus business and innovation and minus furnitures and fashion. Interesting. I do want a nice cover that makes you want to leave it on your coffee table. That’s kind of the implicit goals and will probably take us a few issues before we get it right.

Here's a frist glimpse of the cover, the cover pic was shot in Milan and the cover model was chosen from a dozen of models to best reflect elegance. The magazine name MISC stands for Movement/Intuition/Structure/Complexity. The name just came to me one night while I was talking on a conference call with a client, but I like it. First issue in newstands late Jan/early Feb 2011 in UK, US, Canada, France, Singapore, Hong Kong and Japan. Here is a preview of the different cover designs. I am excited about it. And I really need to get some sleep.

 

 

 

For Now Tablet Is Dominated By iPad, And Then There Are Hundreds Of Others Who Want A Piece Of The Action.

Microsoft just posted a really good quarter and has been openly criticized for its lack of strategy in the tablet market and other consumer market. This software giant has failed to innovate in many fronts despite massive resources and strong talent based. The company has also failed to create any buzz on their product launches; you wonder what is not working with this company. It is not lack of money for sure, and not about lack of talent either.

The iPod has only been on the market for half a year, the buzz has quiet down but adoption is high and broad unlike previous products. This is an instant success and looks like no one us close to being a threat. Though Samsung, LG, HTC, Dell, HP and Lenovo, and others are unveiling their own tablets, no on has the advantage of full software and hardware integration. Apple's complete integration of hardware, software, operating system, and applications is a major competitive advantage.

Many think Galaxy is only potential threat to Apple. The Galaxy's screen has about three times the surface area of typical smart phones, including the phone. When it comes to tablet features and performance, here's how the Galaxy measures up to the iPad. The Galaxy is about the size of large paperbacks and don’t expect battery to last more than 8 hrs.

Samsung has identified two problems to solve as a competitive weapon to compete against iPad. First is flash. And then the other is face-to-face communication. The Galaxy has two cameras, one facing you and the other facing away, and you can use the Qik app to videoconference with other online members. This is an attractive feature and for sure will be matched quickly.

There are a handful of Qik enabled phones out there, but it still hard to find someone to talk than using Skype. iPad2 might incorporate a camera and FaceTime. Android have more apps, above100, 000 apps but the proportion of high-quality apps that you have to pay for has not gone up significantly. Apple leans way the other way on this, limiting some of its 300,000 apps solely to iPad distribution. And most are willing to apps for the iPad. Mobile usage has become pervasive. Mobile devices (smart phones, tablets and whatever in between) will be experienced dramatic evolution in the next 5 years. It is the new competitive ground and becoming a real category on its own rather than something as complimentary to the PCs.

These tablets or large smart phones are fast becoming mini-computers with nearly 13 million iPads shipped this year and expect to grow 3x next year. These tablets’ bigger screens promise more immersive experiences for marketers. The web will become more app like and the user experiences will converge. I can see tons of innovation opportunities to drive new behavior. It is so easy to view content on iPad and people considered that as less private, and more willing to share. 2-3 users sitting in a coffee shop can easily view the screen. And as a shared device, the iPad invites social interaction and imagine design apps for real life social interactions rather than virtual. A game that can be passed around and played or something that people can use in a retail environment, sort of self-help navigation in mall and view merchandise and promotions etc. I can come up with another ten scenarios.

I am looking forward to see the Blackberry Tablet rumored to cost just under $500. The PlayBook will have a smaller screen than the iPad (7-inch PlayBook versus 9.7-inch iPad), and there won't be a 3G option (it shouldn’t as it should use the BlackBerry connection). The screen resolution will be similar the iPad, but will translate to more pixels per inch. The PlayBook will also have bigger ram than the iPad (1GB PlayBook versus 256MB iPad), and RIM also included in two cameras (5MP back, 3MP front). I think this is useful for BalackBerry users like me and will guaranteed a minimum adoption. Great, now I’ve got one more thing to add to my briefcase.

Spend A Few Hours Here Should Earn You 2 Credits For Your BA In Design. i Want To Make This Place My Office.

Whenever I go I love to hand around cool places ..and cool people. As the last stop of the 5 countires business trip (Germany,Italy,Japan,China and Korea), I get half a day to visit a few cool places. Seoul is not Paris or London, but I still manage to find a few unique places to do some work. This is aA Design Musem/Cafe, and it is a must see in Seoul, you need places like this to remind you there is life beyond concrete buildings.

It is not so easy to find but it is worth the trouble. It is located in a side street between HAPJEONG and HONGDAE, you will see an old three storied building and go up stairs you will see the entrance. Everywhere is full of chairs and I love chairs and I have collected a few dozens over the years, but this guy the owner is a chair lunatic. You can practically find any chairs you can imagine (except the electric one) from different periods from modern vintage to modern Bauhaus to Scandinavian and art nouveau.

The café is nice with both small tables and a few communal tables and there is a parquet floor (like a raised ‘study area’ in a library) for people to sit and work with their laptops and provides the best view of the entrance and main seating area below. The café floor is a cavernous, double height room with exposed cement walls; there is also an outdoor space that is roughly half the size of the ground level and covered with a solid canopy.

The place is not busy, I am not sure becaue I was visiting in a Monday or because the museum hasn't yet opened. Their plan is to have shop, bookstore and exhibition space. This is no Dean and Deluca, this is one of the coolest cafés I’ve seen in the world, yes I’ve seen many. The menu is small but good enough.

This is not a place that wants to be famous for its food. The basement will be used for the museum space, which won’t open until June 2011. The curator Jung Kyung Suh gave me a quick tour and it is a treasure room, everywhere scattered with funky furniture pieces and there is a giant hanging shark in the middle of the space. Unfortunately it was dark there so I couldn’t take more photos.

This will be my hang out place in Seoul just as Ace in New York. My social space is getting smaller and smaller, we’re talking about a dozen of places in major cities. What do I care, as long as there is Facebook.

Now Everyone From Samsung to Nokia and LG Is In A Perpetual Competitive Race To Get The Next Gadget Out In The Market. It Is Becoming Crazy.

My last stop before heading home is Seoul, a few more meetings and I am ready to head back. Only today I managed to take a few hours off and visited some art galleries. Korea is really trying to become a key player in the world of design, so much goverment money is pouring into supporting the industries.  The emphasis on design is very much focused on industrial, brand and graphics and not a higher leve of design thinking and applications. They are at least 5-7 years ahead of China and Taiwan. They should be starting from understanding that the design is not only part of industrial/economic policy but a strategic capability to affect all areas of industries and national competitiveness.

For those of you that are gadgets lover, we’re stuck with a constant upgrade cycles and every 6 or 9 months we ask ourselves the question: Do we the new iPhone 5 or iPlate or iGlasses or the new Blackberry Torch or Thunder or Storm? The strive to do more with gadgets and inventing new features and functions and even applications are making our life easier, but not most of the time. These companies are, and will forever be, in a perpetual competitive race to release the next gadget, phone or software that will revolutionize (and complicate) our lives.

Retailers, consumers and carriers are all stuck in between their wars in this age of technology. Nowadays, technology is evolving at such a rapid pace that causing many companies to win fast and lose fast. The game of business is now like currencies trading and highly leveraged. There are no signs of any slowing down. I think at some point it will hurt PC and netbooks will be obsolete. Chocolate Agency (China) will be introducing the futuristic mobile phone that is green and beautiful. Samsung, Nokia and LG phones will intensify the innovation battle, Motorola is trying for a comeback.

Everything here is all touch; everyone I’ve seen the last two week in Japan and Korea is using some touch phones. Samsung launched a full-touch cell phone "Nori" designed for women. The product's name Nori is from the pronunciation of a Korean word, which means play. Typically Asian style, the exterior of the phone reminds you of a cute toy. You can put character stickers on both front and back of the phone, and 3D motion photo function enables you to convert 2D pictures to stereo ones.

And LG launched the first full-touch cell phone "XOXO" with the highest resolution for female consumers that featuring a collaboration with the fashion brand "Lovcat". A heart which is the Lovcat's symbol is printed on the case. It is the attempt to position the phone as more of a designer bag. Very Asian idea but will work here.

And then there are other addons one such as the ZTE Peel available for $80. The Peel is a custom-developed case for Apple's iPod Touch that adds 3G radio capabilities to the Touch, but no voice services. The Peel connects to 3G data network and creates a Wi-Fi mobile hotspot, allowing the iPod Touch and one other device to access the Internet via Wi-Fi. No contract is required. It is compatible with Windows and Apple computers, and offers up to 3 hours of battery life. Want to see one that adds Voice capability to iPad.

Japan's Structural Barriers To Innovation Is Hurting Them. Korea And China Are Just Around The Corner Ready To Take Over.

It is nice to be back in Japan this week although I am just here for 3 days and off to Seoul. Went to this restaurant in Subuya,impressive design where the kitchen is raised and opened like a theater and the manager is the conductor. Although he looks more like a headmaster standing on a podium. I wish the chefs can come out and sing a tune or two once 30 minutes.

I used to spend a lot of time in Tokyo 15 years back and it was probably the most innovative city in the world for a long time. Is this still the case? I don’t think so. Many ask me the question why is Japan so innovative and at the same time so conservative? Obviously many top Japanese companies are struggling with the speed of change outside Japan as well as the switch to software-based competition. As a gadget geek, Japan was a paradise I don’t find much excitement these days when I walk the streets of Akihabara, I feel they are now years behind the curve. May be because I am ahead of the curve or my expectations need to be managed.

Here I define innovation as "the application of knowledge in a novel way, primarily for economic benefit," Japan, Switzerland, the United States and Sweden used to the top, I think Korea and China is quickly moving up on the list. Japan as a resource-poor economy has long taken an 'innovate or die' approach, but the legacies is hurting them. China is not the second largest investment in research second only to the US, and Europe is still in a catch-up.

Things are doing wll here. At least this chain of used goods department store are growing. This is the first in the world I think. Why Japan struggles with innovation? It is not the lack of technical expertise, hard work or creativity.

First, there is the curse of large domestic market and combine with intense local competition, the executives of these large Japanese companies cannot afford the distraction. Second, many of the mental models of design in Japan do not transfer to overseas, it is basically exporting the Japanese behavior and hopefully it will be picked up elsewhere. And third, the obsession with quality has prevented many Japanese companies to successfully compete time-based. Plus the country’s working population is shrinking daily and has the oldest population on record. The people are living comfortable but not as rich as they were in the 1980s and domestic consumption was once the lifeblood of the Japanese economy. Manufacturing (hardware) is moving overseas to China, Thailand and Malaysia and the components are from everywhere. The high value work are the concept development and interface/software design, US is still the leader. South Korea has usurped Japan's seat as the leading consumer electronics maker or on its way.  I think all Japanese consumer electronics giants need to seriously rethink their long term strategy, reimagine their future, restructure and reset.

A Hip Belgium Design Firm Buzzispace Is Collaborating With Idea Couture To Create Sustainable Creative Spaces.

We wanted our San Francisco office to be a community space as much as a creative and functional workspace, and yet all material used will need be sustainable. Our San Francisco office renovation began with a commitment to create an airy, energy-efficient and healthy environment even when we have to look across the world to find the righ solution.

We purposely chose a convenient location so people can easily ride their bicycles to work. And it is a 5-minute walk to the waterfront. Office furniture is a difficult place to start as has the most environmental impact. 90% of office furniture out there is plain ugly. These desks and chairs can do more damage to the environment than just using up energy and natural resources when they’re manufactured. They can also introduce toxic chemicals into the environment, both during their manufacturing process and after their disposal. We wanted something that is highly sustainable.

We also need creative and flexible space that supports ‘explorative’ and ‘coordinative’ activities amongst our multi-disciplinary designers. The space design has to communicate and inspire creativity. Designers like keeping rough sketches, magazine clippings, pictures, design models and other relevant things on their working space and surfaces such as clipboards, white boards and office walls in a way that constantly informs and inspires their design work.

Buzzispace provides the multimodality for spaces that convey information through multiple senses that facilitate rich communications between designers and design thinkers. Additionally, we need to find ways to display design artifacts that are indicative of different phases of the innovation process, the current state and the future state. They serve as reminders and inspirations.

In search for our design solution, Idea Couture is working with a super cool Belgium-based company called Buzzispace, a young Belgium design group with big ambitions, and like Idea Couture, they are being recognized as a 'creative think tank'. Their ideas can be described in three simple words: Ecology, Acoustics and Flexibility. Their designs are winning awards across Europe including the Brussels Design Award for Best Belgian Product for 'Buzzizone' - an acoustic, half high, freestanding wall.

The beauty of the Buzzizone (free standing wall) deisgn is that they are all produced from recycled and recyclable materials. Fit nicely with Idea Couture's sustainability needs. You will be seeing a lot of grey, pink and green in our SF office. Their products are upcycled again and again, and the biodegradable cardboard structure inside can be returned to nature after its use, completley saitisfy the 'cradle to cradle' philosophy.

For chairs, it has to be Herman Miller. The company is known for its highly functional, sustainable, environmentally friendly products that marry functional, beautiful design with high standards for recyclability and minimal waste. The Mirra chair is what we are using across all offices. It is a Cradle-to-Cradle Gold and Silver certified by McDonough Braungart Design Chemistry (MBDC), the global sustainability certification firm.

For us, the work space is important. Not that it needs to be cool and stylish, it reflects the company culture, or the smell of the place. Sustainability is a key criteria. Creative spaces are more than just space to brainstorm or a random unification of desks. They are places where innovation happens, experience is being designed, economy is being produced, and new industry are being created. Our design thinkers search for ways to create innovation, our spaces should be a haven for people with ideas. They should act as idea laboratories where people can experiment with new processes of developing and implementing ideas. There is no need for water coolers.

I hate cubicles. Wonder who invented cubicles? It is the worst thing that ever happened to the modern corporation. I believed several decades ago modernist architects/designers saw walls and rooms as downright fascist and wanted change. The spaciousness and flexibility of an open plan would liberate office workers. But corporations took up their ideas differently and used it as means to save costs and pack as many as possible into a space. It eventually became the assembly line equivalent for the white collar.

Cubicles were then invented when interior designers attempted to save it from becoming a white collar factory. In the 1950s Quickborner, a German design group broke up the rows of desks into more organic groupings with partitions for privacy—what it called the Bürolandschaft, or “office landscape”. In 1968 Herman Miller began selling its system as modular systems, the unfortunate consequence is when people cherry-pick the space-saving aspects of these designs and leave out the humanizing touches which is part of the original concept. And when the low cost manufatuers tried to copy the idea and it became a disaster.

Funny enough, there is actually a children cubicle for sale: a baby's first cubicle is one of the most depressing toys ever designed. But having people to switch to the open office is not easy either. One question often surfaces is the benefit of open offices, can you actually make decisions quicker and more efficiently when information are easily shared in an open space working environment? My experience with this is sometimes it takes a little longer for people to adjust to the open space working concepts where people easily overheard conversations. Co-ordination is improved as a result of that and the result is usually better individual and collective decisions.

Elizabeth Gould, Professor of Psychology at Princeton, was working on research attempt to defy the dogma of her field and proved that the primate brain creates new cells, she has gone on to demonstrate that the structure of the brain is incredibly influenced by one's surroundings. The key to Gould's demonstration of neurogenesis was the stimulating environment. Cages stopped neurgenesis, which she describes as "The neurons stop investing in them." It means cubicles can kill new brain cells production and as a result stiffens creativity. And the dull, boring, unstimulating cube life is creating stress for the brain.

I suggest we should have health warning attached to every single cubicle reading “WARNING: Cubicle kill new brain cells” or “The Ministry of Health warns: Use of cubicle decreases creativity”.

Interaction Design Has An Important Role To Play In Our Future, It Has The Power To Transform Cultures.

There is two articles on IC today, one on Inc. magazine and the other in Globe and Mail. We're getting some good press coverage and we need to continue to make our story heard. In the meantime, we continue onto my journey of building global capabilities. Interaction design (IxD) will be a core focus, and I don't mean just web or mobile interactions. IxD will be one of the most important strategic capability for companies to build meaningful engagement and sustainable differentiation as part of their enterprise level experience strategy.

How would interaction design change in the next 10 years? It is a relatively new area of practice, beyond traditional GUI design or web interface design. Interaction design go beyond just the clicks and links and is becoming an indispensable aspect business design, product design and service design. Interaction design is traditionally define as the study of devices with which a user can interact, in particular computer users or screen related. The practice typically centers on "embedding information technology into the ambient social complexities of the physical world. I think the word 'device' will eventually become irrelevant. I think IxD is about to take on a larger mission -- empowering communities and transforming cultures.

Here's my point of view, traditional industrial design focuses on a product’s form and function, but interaction design requires very different perspectives and approaches for increasingly complex business and design problems. Think media industry, it is transforming itself from a traditional broadcast medium to an interactive one and this change will accelerate faster and faster extending their ubiquity and interactivity to devices, objects and spaces. Rapid technological development is introducing new types of functionality, for example to sense, feel, control, monitor, connect, search, respond and transact for different types of applications.

I am talking about the circle of influence with interaction design. How does interaction design transforms culture; it begins when a small networks of people simply start sharing ideas, feelings, hopes and frustrations etc. and that is when culture emerges. Their behavioral patterns, mindsets, emotional responses as well as aesthetics, rules, norms, and values that are being shared influence culture and as a result produce certain artifacts.

These 'virtual artifacts', through people’s interacting with them, influence cultures and facilitate emergence of new culture. Interactions then become transformative social mechanisms whereby these ‘virtual artifacts’ are made accessible or shareable through networks of communities further facilitating more connecting and sensing, their creations are further linked to specific interactional, locational, cultural and economic context.

The ‘virtuality of our everyday life’ as a result of the interactions powers up new creation and distribution of culture never before in the modern history of mankind. This is where the real disruption is for marketers and media producers. It is hard to distinguish one’s role at the complex juncture of creation/production and consumption in our everyday activities. Interactions of our everyday life take on new meanings. Interaction designer have bigger jobs to do.

My favorite French philosopher Jean Baudrillard (1929-2007) gave us the tools to understand the media society and counteract the total assimilation into capitalist overproduction. Truls Lie finds a previously unpublished interview he made when Baudrillard visited Oslo in 2000. "Disappearing", says Baudrillard, "should be an art form, a seductive way of leaving the world. I believe that part of disappearing is to disappear before you run dry...." An idea for all interaction designers, make sure you include a 'disappear' function in all your designs.